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All will agree, time is our most valuable asset. We ask that appointments be guaranteed against late cancellation or rescheduling with a major credit card. Your card is not billed unless your vacated appointment goes unfilled. We do our best to fill these openings–just like you, we’d much prefer to have another guest take your place than charge for a cancellation. Please provide at least 24 hours notice if you need to reschedule a treatment; 48 hours notice is required to cancel or reschedule groups of three or more or three or more treatments. This allows the spa enough time to fill appointments. Late cancellations will be charged 50% of treatments scheduled. “No-shows” will be charged 100% of treatments scheduled. The spa needs to pay its therapists even if a client is a “no-show”. This policy allows us to retain great employees.